In this agreement, the following terms will have the following meanings
"Account" means collectively the personal information and credentials used by users to access donor points, virtual items and/or any communications systems on this website;
"Licence" means the terms and conditions governing your use of donor points, virtual items or services purchased from this website;
"Virtual items" means, in-game virtual items that Frostgram delivers through use of the website store in exchange for donor points;
"Unused virtual item" means a virtual item purchased from a designated virtual shop that is kept inside of in-game mailbox and never withdrawn out of it.
"Service" means collectively any online facilities, tools, services or information that Frostgram makes available through the website either now or in the future;
"Payment information" means any details required for the purchase of donor points from this website. This includes, but is not limited to, names, addresses, credit/debit card numbers, bank account numbers and sort codes;
"Purchase Information" means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;
"User" / "Users" means any third party that accesses the website and is not employed by Frostgram and acting in the course of their employment;
"Website" means the website that you are currently using https://frostgram.eu and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Frostgram Aims to always provide high-quality virtual items (obtained in exchange for donor points) that is fault free. Faults include and are not limited to data corruption.
This refund policy covers only faults that impair the use of the donor points.
This refund policy does not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in virtual items itself such as spelling errors or graphical faults that do not result from data corruption.
Donor points cannot be exchanged back into a currency. Purchases of donor points sets are not refundable.
If a virtual item was given to a user in terms of bonus, gift or promotion then it cannot be a subject of the refund into donor points.
If a virtual item contains faults on receiving, you should inform Frostgram immediately and must inform us within 24 hours of receiving in order to receive donor points back equal to the purchase price of the relevant virtual item. Any notification received outside of this time period is at the exclusive discretion of Frostgram Management.
Accidental purchases of donor points occurred as a result of a technical fault in the payment system you paid through must be disputed with the respective payment processor. Frostgram is not responsible for any technical faults arising at payment processors. Frostgram, is not in charge of handling credit/debit and bank transactions are undertaken to purchase donor points.
Where any refund is issued under any circumstances, Frostgram reserves the right to suspend or terminate the respective account with the website.
For all enquiries about the status of your orders, please contact us: [email protected]